5 Farmview Dr, Dix Hills, NY | Directions 1174640.802557 -73.363008
Neighborhoods: Long Island, Deer Park
Not great with service. Took quite a few tries to come out and left us hanging a few times. Did eventually service and balance the system which is now working fine. Would recommend because of pricing.
very happy... house is cool & got a great deal – I had dix hills a/c do the install at my home a few months back, they beat the other companies prices, install went smooth, very nice crew, left my house cleaner then when they came in... air conditioning has been working great... very happy.. office staff was always pleasant when I called there, Owner was great to deal with, didn't try to sell me.. gave me choices, I chose what was best for me... I would use them again.. my brother just signed up with them to have his house done...
Good Install - Horrible ongoing customer service – Bottom line with Dix Hills. They make a good sell. Maybe a little slick (used car sales). The install is smooth. But that is where it ends.
Ongoing service from their office (specifically the Jericho office) is horrible! Not only is the owner a hot head and tries to blame you if he is too busy and can't set up servicing effectively....the staff that answers the phone and is supposed to have some 'customer service' skills have none.
For install...Dix Hills rates average with everyone else. Just make sure to not have any payment plans. Save yourself the headaches of dealing with their office and owner and pay it all up front if you can.
For service... Contract with someone else! Again not worth the headache of the false promises they make, the misinformation they give and their finger pointing. It is too bad, because there field service technicians are not bad. But... the office/owner you do not want to deal with.
pending – This company installed a central air system in my house last year. Since then the system has not worked without an issue for over a month. I had a faulty thermal expansion valve, poor balancing and multiple refrigerant leaks. With the first leak they dealt with isolating the entire system and replacing the coil. A month after, I'm on my second leak. The only positive is that they are trying to fix it, but with the number of visits that they've already made to my house I'm doubtful.
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