Cohen's Fashion Optical

Doesn't Recommend

jbrown0523

Joined 2 years ago

BAd service. I agree with "horrible staff" review. That woman carol is very aggressive and very condescending and very full of herself. Although she did not serve me and my wife, I watched her and and saw how she spoke to others. However, my wife was served by the other blonde condescending angry woman do not remember her name. She was so angry when we asked her why a particular charge was going to be on the bill and told my wife "dont be silly" when we didnt agree to pay something we werent supposed to. She went on about how our optical coverage was so great (which we dont need to be told) that to pay 250$ out of pocket was good. She took my wife in the back to show her the details on the computer 10mins later they came after the woman admiting she was wrong and we paid nothing. It is her fake smile, bad attitude and bad business that will keep us from going there again. But will not keep us from roosevelt field

Doesn't Recommend

fcrlchin

Joined 5 years ago

HORRIBLE STAFF. THE SALESGIRL CAROL IS HORRIBLE. I REPEAT, THE SALESGIRL CAROL IS HORRIBLE. As soon as I walked into Cohen's I was greeted by this super fake, bleached hair, face-caked-with-makeup, aging woman who aggressively asked me what type of frames I was looking for...as soon as it was clear to her that I was on a budget she immediately lost interest in me and passed me off to a subordinate. While looking at frames, I could overhear her talking poorly about other customers. I overheard her talking to another salesperson and laughing about another customer that "looked like a h00ker." She was very unprofessional and when the girl assisting me had a question about pricing, I thought it was very convenient that Carol initiated an entire dialogue in spanish, very well knowing that I could not understand. She had a snarl pasted on her ugly face until a customer spent money...then she was your best friend. I feel that customers should be treated equally, but Carol made it obvious that you were only as good as the money you spend. I ended up not getting glasses because I felt my business would be better appreciatewd elsewhere.