Watch the show Shame Shame Shame did on Fox's website. Go to Fox's website for the Shame Shame Shame show and watch the program they did on Adrienne's Bridal Thursday April 21, 2011. It explains how illegal and terrible Adrienne's is. Worse than you can imagine.
Have been forced to sue for a fake dress they made!. In a nutshell what happened is that they strung me along, the dress was never ready, never ready, and finally 2 days before my wedding (I was dealing with the store in Manhattan but had moved to the Hamptons) they sent me a FAKE dress. It was NOT the Watters brand (have a letter from Watters to prove it) I paid in full for. They sowed two crappy used dresses together in their basement on the LES to make something that looked similar to the one I bought. Ruined my wedding. To this day they have not reimbursed me for the money I spent (they initially said they would when Gina admitted guilt). Evil people - Gina, Maryann and the rest of the people that work there.
STAY FAR FAR AWAY!!!!. I have never wrote a review until now. This is by far the worst bridal salon I have EVER experienced. My girlfriend and were pregnant and were convinced to order the dresses in a 16 back in April. They insisted we couldn't wait one more month until after we delivered to order the dressed. Now mind you were both were a 6/8 normally. Listening to their "expertise" we ordered those sizes and as of September, still never heard anything. After calling numerous times and leaving countless messages, the bride herself had to find out why her wedding gown and our dresses were not in and they had no answer for her. Just saying they will be here soon.... So we asked since they didn't leave the warehouse if we could order our true sizes and we were told no. Well, again after visiting the store and them being closed when they are supposed to be open we finaly pick up our dresses. THEY NEVER CALLED US TO SAY THEY WERE IN, and it's 2 weeks before the wedding!!!!! Our dresses are friggan potato sacks and they will be destroyed from taking them in bc they have pockets and they need at least 5 inches takes out!!! When we tried calling to speak to the "owner" she is NEVER available and we get the runaround from the girl on the phone who claims she only works a few hours a week. We are still working to rectify the issues but to put it bluntly..... THEY ARE A NIGHTMARE AND ARE EXTEMELY UNPROFESSIONAL!!!!!!! DO NOT USE THEM!!!!!!!SAVE YOURSELF A HUGE HEADACHE!!!!!!!!!!!!!!!!!!!!!!
Same owner in both locations.
Purchasing my 6 bridesmaid dresses at Adrienne’s has been the only bad experience of my wedding planning. The bridesmaid dresses never arrived, despite being ordered months before the wedding. Adrienne’s promised to deliver them 6-8 weeks before the wedding and to contact me when the dresses arrived. I never heard from Adrienne’s. So, 6 weeks before the wedding, I started calling and e-mailing. One phone call was finally returned, with the message that the dresses would be in. When my sister-in-law went to pick up her dress, no one would open the door of the shop.
At that point, I realized I was facing the real possibility that our dresses would either never come in or would come in so late that there would not be time to have them altered. So I ordered 6 dresses on-line from Nordstrom’s after reading a review of another Adrienne’s bride whose bridesmaid dresses never arrived. If the dresses from Adrienne’s came in, I would be able to return the 6 dresses to Nordstrom’s as they would not have been worn. The dresses from Nordstrom’s arrived within days.
Then I received a voice mail message that the dresses would be in by July 30th. So my mother came in from out of state to pick them up as 4 of my bridesmaids live near her. My mother needed to bring them back home with her to hand-deliver to the bridesmaids so the dresses could be fitted and altered. Two of my bridesmaids were going out of town on vacation and had only a couple of days to get fitted. There was no time left to have the dresses shipped to the bridesmaids.
When we arrived at Adrienne’s on Friday, July 30th, we were told Adrienne’s did not know if the dresses had arrived. We went with the sales associate to look through the store for the dresses, but could not find them. We were then told the dresses had not arrived. Then we were told the dresses were still at the manufacturer. Then we were told the dresses would be shipped and would be in the next week. We asked Adrienne’s to make arrangements for the dresses to be picked up directly from the manufacturer, about 30 blocks away, during regular business hours. We were told that was not possible. (Why?) We explained we needed the dresses that weekend. These discussions consumed 2 hours. By the end, when it was clear we were not getting the dresses, we asked that our bridesmaids’ deposits be refunded. The owner, MaryAnn, raised her voice and told us she would not return our deposits. She accused us of being unprofessional and unfair! She did this in earshot of at least one other customer, who left the store, saying she would not deal with the store due to the way we were treated. In contrast, my mother and I were very calm during the entire experience because we had the back-up dresses from Nordstrom, even though we would have preferred the dresses from Adrienne’s. We left the store without our dresses.
I write this one week before my wedding. I have never received a call or an e-mail advising that the dresses have arrived. Had I not ordered replacement dresses from Nordstrom’s, my bridesmaids would not have had dresses to wear at my wedding.
I am editing my review post wedding. My dresses from Adrienne's never arrived. The store never contacted me. Further, Adrienne's does not respond to inquiries from the Better Business Bureau. 5 of my 6 bridesmaids were able to get their money back from the credit card company. 1 of my bridesmaids paid with a debit card in March 2010. She is having trouble getting her money back because she is making the request more than 30 days after the day she used her card...even though the merchandise never arrived!
What a disaster. Do not waste your time on this unethical, immoral, 'business'.
Extreme Unprofessionalism. I am a medical professional. Never in my life have I dealt with a more unprofessional and discourteous person as Maryann, the owner of Adrienne's. Myself and another bridesmaid placed orders for Badgley Mischka dresses on 6/23/09. The other bridesmaid's dress arrived 9/09. When my dress did not come, no inquiry was made by Adrienne's as to why. It took me FIVE days of calling the Manhattan store to finally reach a person, no voicemail or email was ever returned. Needless to say, one full month of phone calls, never one returned by Adrienne's. Countless messages were left for Maryann and I only received one phone call in mid-October saying not to worry, she and the head of Badgley Mischka are good friends and it would be taken care of. After a month and a half of attempting to communicate with them in every possible manner, my dress arrived less than 24 hours before the wedding (untailored) IN THE WRONG COLOR. You can imagine the embarassment and dismay of the bride when one of her maids stood out like a sore thumb. After receiving the dress, I, again, made every effort to contact Maryann to receive a refund for the incorrect merchandise. Shocker, she's never returned my calls. No apology, no refund. I even emailed photos of the dress next to the other bridesmaids. I am currently seeking legal action.
Terrible and the WORST Experience.
Adrienne’s came highly recommended to me by a family friend - the only catch was that they purchased a wedding gown from there in 2007. I found a beautiful gown that I was thrilled about and loved. I ordered it in February 2009 - ample amount of time to be here for my early December wedding. The bridesmaids also ordered their dresses in May 2009, also plenty of time. Adrienne’s had down that one of the bridesmaids didn't pay the deposit, even though she did - which delayed the order even further. My mother-in-law also ordered her gown from Adrienne’s. She placed her order in early July 2009.
Well, every single dress was DELAYED. I had to call numerous amounts of times, get tracking numbers, remind them, etc. to find out where all the gowns were. The owner, Maryann was nasty and made it seem like my fault. She runs her business poorly. I can't believe she is still in business. Hopefully people will read these reviews before purchasing (I didn't know about these reviews until after I ordered).
I often wonder what would have happened if I never called and called. Would I have had my gowns all in time? One more thing I have to mention. I got my veil from them on the Thursday before my wedding day. Talk about STRESS.
Please do not buy your wedding gowns or dress's from here. There are plenty of other wonderful and highly recommended shops to go to. Thank you for taking the time to read my review.
What a Nightmare. I am amazed this place is in business! I was in the wedding party very recently and we had to get our dresses here, I happened to come across all these bad reviews beforehand and thought to myself it couldnt be that bad....it was and worse.....not only did I have my own problems with the dress coming in, the fittings, the waiting, etc...I witnessed (on my many trips back) brides to be, mothers of the brides and other bridesmaids fighting with the owner. The "Owner" even took a personal phone call right in front of me after I had been waiting for an hour for them to go upstairs and get my dress for a fitting, she then passed me off to another employee who made me wait another 45 mins.....I mean really. Once they get your deposit, they know they have you and thats when the nightmare begins......BEWARE!!!!
So bad, we had to call the cops!.
Avoid this place. After getting the runaround on the phone for a few weeks, we decided to just go there. Over two hours of mind blowing arguments, a police report, and the owner saying she's going to drive the neighborhood looking for the FedEx truck, and we finally got out dresses. Turns out they just didnt have the money to pay the COD due on delivery.
Run from this place... They'll use your deposit money to keep their doors open, and you'll never see your dress...
TERRIBLE!!!!!!!!!. This place is horrific. In fact, I have never had a worse experience at any store in my entire life. Around the time my dress was supposed to come in I called and the owner told me that they had "lost my dress in the store." A month later when they "found" it I went in for alterations and the dress had many problems. I was told "not to worry" it would be fixed by the next visit. When I went back 4 weeks later they had not altered anything. This nonsense continued on for my next 3 visits. When I told them I was fed up and I would like to take my dress elsewhere to be altered they told me to come back one more time. When I went back the dress was in total disarray and their seamstress said, "Sorry but I think whoever made these alterations fundamentally damaged your dress and it isn't fixable." This was 10 days before my wedding. I started to cry and their worker said, "stop crying its just a dress anyway." Their owner then had the nerve to tell me that the dress would look better if I lost some weight (I am 115 pounds at 5'4-give me a break!). Long story short I had to take the dress to a different seamstress the week before my wedding to have it almost completely remade and Addrienes had the nerve to charge me full price for alterations. THIS PLACE IS HORRIFIC-DO NOT GO!!!!!!!!!!!!!!
Not worth the trip..
I went to Adrienne's yesterday with one of my bridesmaids and my mother to look for a wedding gown for me, as well as a MOB dress for my mom and bridesmaids dresses. We stood in the main room for about 10 minutes before anyone came to help us, and we were greeted with, "so, first fitting, second fitting, what do you need?" I was a bit taken back by the less than warm greeting, but was determinde to enjoy the experience. I showed the woman a picture of a dress I wanted to dry on. She said she did not have it, but had something very similar. We went to a back room where the bridal gowns are, only to find about 2 dozen dresses to choose from. Additionally, HALF of the dresses there were "as is" and could not be special ordered or altered. What the heck is the point??
The dresses the woman picked out for me were nothing like what I showed her, or anything similiar to my tastes that I continuously expresses to her. Regardless, I tried a few on. I was surprised to see that the "fitting room" was a tiny little alcove leading to the back door of the building, with a curtain hung up for "privacy". There was not even enough room for me to put the dress on- which I did alone, without any assistance from the woman. I repeatedly walked out into the "showroom" half undressed (infront of other customers) where my bridesmaid zipped me up and clipped the dress back for me.
Another woman (I got the impression she was a manager or owner), appeared and stood there with her arms crossed, watching my friend dress me while my mother tried to direct the other woman in pulling more appropriate dresses for me. I commented on the dress I was wearing, saying that I loved the rouching on top, but the skirt was too narrow and I was looking for something fuller. She replied, "You're just not going to find something like that. It doesn't exist." I answered, "Well, tell that to the designers of the 15 other dresses just like that I've already seen at other places." As I spoke, she proceeded to roll her eyes and answer her phone. That was it for me- I took the clips of my own dress, put my clothes back on and left the bridal section. The less then helpful other woman tried to pass me more dresses through the curtain, but I told her I simply wasn't interested any longer.
The one positive was that the woman in the bridesmaid section, which we decided to check out anyway, was very nice and helpful. She spent a good half hour with us, finding a designer and style we liked and giving us a lot of information to take home. I doubt we'll go back there to order them, though. I'd rather take my money to a better place- and so should you!
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