341 Route 25a, Rocky Point, NY | Directions 1177840.945048 -72.943603
Neighborhoods: Rockville Centre, Long Island
I was looking for a cleaning service and i came across Teresa's Family Cleaning. I signed up for a monthly service contract. I am i busy single mother and when the cleaning crew comes to my house i feel stress lift off my shoulders knowing i can sit down and relax. The cleaning lady's are every respectful to my home and the people in it. I defiantly recommend this company !
Beware! they do not back their website's word. Theresa, the owner, is a rude, unempathetic person. If for some reason you are not happy with the cleaning, or as in my case, the cleaners accidentally cracked/broke my daughter's sound machine, Theresa backed up her team and business, but NOT me, the customer. Very frustrating. Her prices are high, but her website states customer satisfaction, that they are licensed and Insured. Yet they wouldn't replace a $35 item? Theresa had the audacity to insinuate that I must've broken it and was trying to blame it on the cleaner....that she trusted her employee more than me bc the woman had worked for her for many years(?). I was.dumbfounded by her attitude. I was kind and matter of fact when I called her, She was petty and unprofessional. We have since moved to a much larger home and have hired a reputable company (The Maids)& by far they are extremely professional, they back their word- re-clean for free if you are not satisfied, and when, by accident, my wall got scratched by their cleaners, they took care of it with no hassle! They made me realize how poorly I was treated as a customer by Theresa. Theresa's Family Cleaning has poor customer service and Theresa herself seems to be an angry, rude business owner. In her opinion, the customer is NOT always right- She is. She has lost all of my connections as clients. I'm very happy to say that. Be forewarned if you use them!
Ive had my far share of cleaning company over the years and Teresa's company is by far the best one i have had .
My mother was overflowing with things in her house, things were getting crazy. I called Teresa's to come to my house and within about 5 hours the house was immaculate.
Very nice people that answer the phone calls in the office and the cleaning lady's are lovely
wouldnt use any other company, very professional, friendly, and cheap. I recommend.
Think before calling this company. They give you one price and charge another one. Also did a bad job to top it all off. Would never use them again!
Rude! Unprofessional family and company. Ripoff!! Never use them! Did a horrible job at my house and double billed me!
I had a cleaning done last week and i was very pleased with my cleaning and recommend their service!!!
I am by far SATISFIED with this company, i adore the well trained cleaning lady's they are very respectful of my things and my house. Keep up the good Teresa !!
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